Renting jewelry for a special event is easy and straightforward. Browse our selection
of exclusive custom and diamond jewelry, and choose the pieces that best
complement your outfit. Select your desired rental dates for a minimum of three
days, ensuring delivery a 1-2 business days before your special day. You can
reserve the jewelry for as long as you want in advance on a first-come,
first-served basis. Your jewelry will be delivered via FedEx or Ups on your
selected day, and you can keep it for selected time. At the end of the rental
period, simply ship the jewelry back using the prepaid and insurance label
provided. 

All new customers are required to set up a user rental account with Borrow
Luxury when placing their first order. To maintain a secure marketplace for all
users, Borrrow Luxury conducts a verification process for all new accounts
using a reputable third-party service. Once your account has been verified, it
becomes active, allowing you to rent from our extensive collection of luxury
jewelry.  

To ensure that Borrow Luxury is a safe marketplace, all users are verified
when placing their first order. This one-time process includes a background
check to verify identity and prevent potential identity fraud, as well as a
credit check to ensure users meet minimum good credit requirements. Once the
verification is complete, the user account becomes active. No additional
verifications are required thereafter.

If we are unable to verify your identity, any pending rental order will be
automatically cancelled.

Depending on the value of the jewelry you wish to rent, a security deposit hold may be placed on your card while the jewelry is out on rent. This hold is not a charge but a temporary authorization, typically ranging from 5% to 20% of the jewelry's market value. The deposit hold is automatically removed as soon as the jewelry is returned. There is a minimum of $200.00.

We understand that plans can change. Since each piece of jewelry on Borrow Luxury is unique and becomes unavailable to others once reserved, we accommodate cancellations with advance notice by offering refunds in the form of credits towards future rentals, according to the following schedule: 

- Cancel a month before the scheduled shipping date: 100% rental fee in credit towards a future rental. 

- Cancel two weeks before the scheduled shipping date: 50% store credit towards another rental. 

- Cancel with less than one week's notice: 25% store credit towards another rental. 

- Cancel after the order has shipped: No credit is provided.

Contact us at info@borrow-luxury.com. Our customer service representative will  respond is 1-2 business days. If you are needing urgent assistance, title the email URGENT!

Certainly! We're happy to make arrangements for jewelry package delivery and hold at your nearest Fedex or ups hold for pick up location closest to your event or hotel. You ll will need your valid ID or passport matching the name in the reservation.

Hold on to the boxes your jewelry came in, as you'll need them for the return. When the rental period is up, place the jewelry back into these boxes, seal them inside the provided FedEx or Ups package with the attached return label, and drop the package off at a nearby FedEx or Ups office. Please do not use unattended standalone FedEx drop boxes for returning your jewelry. 

If the jewelry is lost or delayed during transit and you cannot accept delivery on time, Borrow Luxury will issue a full refund of the rental fee to your original payment method. In the case of a delay, we will do our best to
provide an alternative piece as a substitute, subject to availability. 

If the jewelry arrives damaged, take picture of the boxes it was shipped in and of the pieces, then please reach out to customer service at admin@trejours.com for support.

Once the jewelry is in your possession, you are responsible for it as if it were your own. If the jewelry is lost or stolen, you will be responsible for covering its listed market price. You may contact your homeowners or renters insurance provider to inquire about temporary coverage for the jewelry. Unless
you have purchase the theft insurance through Borrow Luxury.

Each jewelry piece listed for rent on Borrow Luxury is one of a kind and has its size listed. Please check the size to ensure it fits you. Necklace extenders are available to adjust the length of most necklaces. For more information, contact customer service at info@borrow-luxury.com, and we can
provide a quick consultation to ensure the jewelry meets your needs. 

If you are running late on your order, please let us know right away, as
this may affect the next reservation. 

If you do not return the Jewelry Item(s) on the Return Date, we may charge you a late fee equal to the full amount of the Rental Fee each day the Jewelry Item(s) is late to cover the costs associated with your failure to return the Jewelry Item(s) on time. Further, if you do not return the Jewelry Item(s) within seven (7) days of the Return Date, you will be charged the full MSRP of the Jewelry Item(s) less the original Rental Fee previously charged to you.